Frequently Asked Questions
Everything you need to know about our latest collections and services.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that limited-edition designer collaborations may have specific return restrictions.
How do I determine my size in Mattel fashion collections?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Do you offer international shipping?
Yes, we ship our fashion lines to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Are your clothing items sustainably produced?
Mattel is committed to increasing the use of sustainable materials. Many of our recent apparel collections utilize recycled polyester and organic cotton as part of our goal to reach 100% recycled, recyclable, or bio-based plastic materials by 2030.